Privacy Policy

Welcome to GRIP Medical. We respect your privacy and are committed to protecting your personal data. This privacy policy informs you how we look after your personal data when you visit our website, explore clinic listings, submit medical inquiries, and tells you about your privacy rights and how the law protects you.

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data: First name, last name, username or similar identifier.
• Contact Data: Email address, phone number, and preferred communication methods.
• Inquiry Data: Information and preferences regarding medical procedures or clinic inquiries you submit.
• Technical Data: Internet protocol (IP) address, login data, browser type and version, time zone setting, and device information.
• Usage Data: Information about how you interact with our website, clinic offers, and search filters.

We process your personal data based on legitimate business purposes, fulfillment of service requests, and legal obligations:

• To register and authenticate your user or clinic administrator account.
• To facilitate direct communication and inquiry delivery between you and requested medical clinics.
• To manage clinic profile claims, verifications, and subscription tiers.
• To maintain platform security, prevent fraud, and optimize directory performance.

We implement strict technical and organizational security measures to prevent accidental loss, unauthorized access, alteration, or disclosure of your personal data.

We retain your data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements.

Under data protection laws (including GDPR), you have rights regarding your personal data, including the right to request access, correction, erasure, or restriction of processing.

You can review detailed instructions on how to request the permanent deletion of your account and personal data on our dedicated page.